Our system does it's best to keep the package location up to date but every now and again the postal company software can be slightly slow in updating package whereabouts. Please be patient. For all U.S shipments if the package is over 2 or 3 days past its due arrival date. Please contact support@slydehandboards and we will do our best to find out what is wrong. All international orders your order may be held up at customs and may take a while to clear please contact us if you have any questions. Please note you are liable for the customs charge.